FAQ - passion4pens

Buying online concerns me, does your site provide security for my order information?

Our site is constructed with the latest ordering security.
Your purchasing information is viewed only by our ordering department.

How is my purchase of fountain pens, writing instruments shipped?

Our standard shipping is to you via USPS.

What kind of fountain pens and other writing instruments do you feature?

To view our products, please go to our Product Catalog.
All fountain pens are noted to be available in choices as listed
Nib availability is noted.
Fountain pens may have an internal piston mechanism for its ink reservoir or may come with an adapter, a converter, or both.
If any concerns or questions, contact us at passion4pensinfo@yahoo.com or call 1-708-337-0472 from 9AM to 5 PM CST.

What do you do with the information that I might provide to you.

Your information is held in the strictest confidence

Your email address and the like will never be sold or provided to anyone

You may remove your email address from our database at anytime by contacting us at passion4pensinfo@yahoo.com.

All items sent to you from Passion4Pens.com,Inc are sent with a United States Postal Service Delivery Confirmation. You will receive an email from us confirming your shipment and giving you your USPS Delivery Confirmation number. This allows you to track your order. Please note that the postal delivery person does NOT scan your package until he/she attempts to deliver it. You can go to www.usps.com and put your tracking number in the Track and Confirm area on that site [upper right hand corner].
Should you need to return an item for any reason other than receiving an item in error, please note the following:

[1] ALL returns must be done within the first two weeks of purchase. Items may not be returned after that time period.

[2] You need to contact us at info@passion4pens.com or passion4pensinfo@yahoo.com to tell us what item[s] you are returning and to receive a Return Merchandise Authorization/RMA number.

[3] All manufacturers charge us a re-stocking fee of 15% at the minimum.

[4] All returns will have 15% of the purchase price deducted, reflecting the above re-stocking fee. Returned fountain pens will have 25% of the purchase price deducted due to refurbishing costs.

[5] All returned items must be in a condition that will allow re-sale and must not be used.

[6] All refunds will be by check.

[7] Shipping charges are not refundable.

[8] Items returned without an RMA will not be credited to you until you are contacted and an explanation is received.

I especially like to assist you in finding that hard-to-find refill for your favorite pen. I am always ready, willing and able to try to fit your pen with the appropriate refill[s] that are carried on the website. Should you ever wish to send your pen in to check out available refills, please feel free to do so and your pen, along with refill recommendations, will be sent back to you both at no charge or obligation.

Rember that your pen may carry a manufacturers warantee. We do not repair pens and request that if you are having any technical difficuly with your pen that you return it to the manufacturer for repair or replacement. Feel free to contact us if any questions.