Should you need to return an item for any reason other than receiving an item in error, please note the following:
[1] ALL returns must be done within the first two weeks of purchase. Items may not be returned after that time period. Ink bottles, ink cartridges, pen refills of all kinds that are open/used are NOT returnable. See #6 below.
[2] You need to contact us at passion4pensinfo@yahoo.com or 1-708-337-0472to tell us what item[s] you are returning and to receive a Return Merchandise Authorization/RMA number.
[3] All manufacturers charge us a re-stocking fee of 15% at the minimum.
[4] All returns will have 15% of the purchase price deducted, reflecting the above re-stocking fee. Returned fountain pens will have 25% of the purchase price deducted due to refurbishing costs.
[5] All returned items must be in a condition that will allow re-sale and must not be used. If they are used or damaged in any fashion, a refund may not be given either in full or in part.
[6] All refunds will be by check.
[7] Shipping & handling/S&H charges are not refundable. [Items returned without an RMA will not be credited to you until you are contacted and an explanation is received.]