How do I make payment for my order?

• Payment is by MasterCard, Visa, American Express or Discover Card on our secure order site.
• If paying by personal check, that check must clear before your order is fulfilled and sent.
• Money orders and Cashier Checks are honored the date they are received.

Buying online concerns me, does your site provide security for my order information?

• Our site is constructed with the latest ordering security.
• Your purchasing information is viewed only by our ordering department.

How is my purchase of fountain pens, writing instruments shipped?

• Our standard shipping is to you via USPS.

What kind of fountain pens and other writing instruments do you feature?

• To view our products, please go to our Product Catalog.
• All fountain pens are noted to be available in choices as listed
• Nib availability is noted as "fine", "medium", or "broad".
• Fountain pens may have an internal piston mechanism for its ink reservoir or may come with an adapter, a converter, or both.

• If any concerns or questions, contact us at passion4pensinfo@yahoo.com or call 1-708-337-0472 from 9AM to 5 PM CST.

What do you do with the information that I might provide to you whether I purchase a fountain pen, writing instrument or choose to sign up for your monthly newsletter/specials' offer?

• See our Privacy Policy - further down this page.
• Your information is held in the strictest confidence
• Your email address and the like will never be sold or provided to anyone
• You may remove your email address from our database at anytime by contacting us at passion4pensinfo@yahoo.com.

United States S&H [includes US Virgin Islands & Puerto Rico]. Charges include shipping costs and handling fees. NOT just shipping alone. $4.95 is our MINIMUM S&H charge for an order. 

All items sent to you from Passion4Pens.com,Inc are sent with a United States Postal Service Delivery Confirmation. You will receive an email from us confirming your shipment and giving you your USPS Delivery Confirmation number. This allows you to track your order. Please note that the postal delivery person does NOT scan your package until he/she attempts to deliver it. You can go to www.usps.com and put your tracking number in the Track and Confirm area on that site [upper right hand corner]. You do NOT need to be present to have your order delivered NOR do you need to sign anything. This is just a very nice way for both of us to track your shipment if there is any concern about it not arriving in the expected time period.

We appreciate all the effort our men and women in the Armed Services do on our behalf. We happily take orders from and ship to APO addresses. However, please note the following points: 

Please make sure that your credit card information is entered EXACTLY as on your credit card, including any middle initial on your name, suite number or company name, or the like. If any challenges, please call us at 1-708-337-0472 or contact via email: passion4pensinfo@yahoo.com and we will be glad to assist you.

As it is impossible to have each and every item on hand for every manufacture for immediate delivery, please allow 2-3 weeks from order date to anticipated delivery time. If you have any questions, please contact info@passion4pens.com BEFORE you order to discuss any questions or concerns. Items available for same day processing and next day shipping are so noted. If you are NOT SURE of an item, please call me at 1-708-337-0472 to discuss your needs and questions before you make a purchase that will cost all parties involved both time and money. Remember, items in stock are clearly marked as IN STOCK and in what quantity. Items NOT IN STOCK are marked as "special order items" and will take some time to get in. If you do not want to wait for a "special order item" do NOT check out and pay for it. You are the one putting through your charge, not Passion4Pens.com,Inc. Not sure about the status of an item? Then contact us at passion4pensinfo@yahoo.com BEFORE you order.

It will be presumed that you will be giving us a valid shipping address that should include a company or corporation name when and where appropriate. Most items are being sent Delivery Confirmation Number via USPS and this adds to the likelihood of your order reaching you in the fastest time. Please note that if you present an address that can not be validated by our shipping software that is directly connected to the US Postal Service, then that order shall be shipped to your billing address if validated. If neither can be validated, your order will be delayed until we contact you and a valid address is given. Should you provide an incomplete address and that order is returned or necessitates a replacement order be sent, an additional S&H charge will be incurred. We will presume that all orders are received within TWO weeks of the confirmation email you have been sent from passion4pensinfo@yahoo.com containing shipping and tracking information.

For all products that are noted to be "on hand", those items are usually shipped the next business day. Schneider Topball 850 is generally on hand and is shipped the next business day. Some items, as they are special order, may take two to three weeks to reach you. These items are noted on their specific web page.

Should you need to return an item for any reason other than receiving an item in error, please note the following: 

If you find that your account has been charged twice, please advise us at passion4pensinfo@yahoo.com with [1] name on the credit card, [2] type of card, and [3] transaction date. Any duplicate charge is due to you hitting the "SUBMIT" button more than once. NO charge can be placed into your account by Passion4Pens.com,Inc. via the internet. We have NO access to your full credit card information. You are responsible for this and we can readily take care of any duplicate charges. We'll be happy to take care of any duplicate charge caused by this type of submission error.

In order to protect all parties involved, there may be situations that will require that we personally contact you to confirm that you are in fact the one who made a particular purchase. We may request that you provide us with a signed authorization confirming a specific purchase. We reserve the right to not honor any suspicious purchase until full authorization is confirmed in order to reduce both fraudulent activity and order cancellations. We shall pursue any and all fraudulent purchases to the full extent of the law and will report any suspicious activity to both the named credit card institution and to the appropriate law enforcement agency or agencies. Should you have any questions regarding this, please contact us at info@passion4pens.com or passion4pensinfo@yahoo.com Please be ready to provide all requested information as well as bank contact information if appropriate.

We are an internet only based retailer. Please limit your phone calls to customary business hours of 9AM to 6PM CST. Our phone number is 1-708-337-0472. Feel free to email @ passion4pensinfo@yahoo.com or info@passion4pens.com and/or fax 1-847-843-6133 at anytime. If you wish to order by phone, please be prepared to send your shipping and billing information as well as phone and email information to us at passion4pensinfo@yahoo.com in order to increase the accuracy of your order and decrease errors on our part. No credit card information that is given to us over the phone is kept on any file.

Due to a change in our credit card processors administration/handling of charges, the only way that a charge credit may be given is to have your full credit card number, expiration date and CVV code. This information is not available to us. So, if you wish to have your card credited, please be aware that we will be calling you for that information. Without it, a credit can not be given. Our usual method of providing credit will be via a refund check sent directly to you. We hope that this will not/is not an inconvenience for you, but for all of our protection appears to be the best way to issue a refund/credit.

Passion4Pens.com,Inc. does not feel that our support of you ends with the sale! Should you have any question about the product you ordered or ones that you would like to order feel free to call at 1-708-337-0472 from 9AM to 6PM CST or email passion4pensinfo@yahoo.com or info@passion4pens.com and I'll be happy to answer any question[s] that I can. I especially like to assist you in finding that hard-to-find refill for your favorite pen. I am always ready, willing and able to try to fit your pen with the appropriate refill[s] that are carried on the website. Should you ever wish to send your pen in to check out available refills, please feel free to do so and your pen, along with refill recommendations, will be sent back to you both at no charge or obligation. Rember that your pen may carry a manufacturers warantee. We do not repair pens and request that if you are having any technical difficuly with your pen that you return it to the manufacturer for repair or replacement. Feel free to contact us if any questions.

The term "convertible rollerball pen" indicates that this particular pen will take any refill that is configured like a "parker-style" ballpoint refill. This configuration may take ballpoint, gel or rollerball ink. Examples are many of the "convertible rollerball pens" offered by MonteVerde®. Remember that ANY pen that takes a "parker-style" ballpoint refill configuration will take a similar configured gel or rollerball ink refill. Look for refills such as MonteVerde® SoftRoll® fits Parker®, MonteVerde®Capless Ceramic Gel fits Parker®, Schneider® Express 735 ballpoint refills, Schmidt® SuperBowl RB refills and Schmidt®9000 Easy Flow, to mention a few.

Passion4Pens.com,Inc. will be happy to supply you with the manufacturers' addresses should any repair need to be done to any pen purchased from us or from another source. Please note that we do not do pen repairs so do not send us pens for repair as they will be promptly returned to you. Please see out "Repair & Warranty" page for specifics.